FAQs + Shipping and Returns
FAQ + Shipping & Returns | GearStride
Shipping Information
How long does shipping take?
Shipping usually takes 7–15 business days across the U.S. You'll receive a tracking number as soon as your order ships.
Do you ship internationally?
Currently, we only ship within the United States to ensure reliable and fast delivery for all orders.
Returns & Refunds
What is your return policy?
We accept returns for defective or incorrect items within 14 days of delivery.
To be eligible for a return:
- Item must be unused and in original condition
- A clear photo of the issue must be provided
- Return request must be submitted within 14 days
We do not accept returns for:
- Change of mind
- Incorrect quantity chosen by customer
Who pays for return shipping?
If the item is defective or incorrect, we cover the return shipping. In all other cases, the customer is responsible.
How do I start a return?
Contact us at GraceMadewellness@gmail.com with:
- Your order number
- A short description of the issue
- Clear photo(s) of the item
We’ll respond within 24–48 hours with next steps.
Still need help? Reach out to us anytime at GraceMadewellness@gmail.com
We’ve got your back.